We want your first visit to be hassle-free! That's why we've made our office policies available here, so you can review them ahead of time.
Change of Appointments
At Austin Heights Dental Centre, we schedule appointments specifically for you. When you schedule your appointment, you will receive a courtesy reminder with all the details of your upcoming visit.
Our receptionist will contact you by phone, or by email, a few days prior to your upcoming appointment to confirm the time and date.
If you need to change or cancel your appointment, we would appreciate a minimum of 2 full business days' notice.
Medical Updates
When you schedule your first appointment with us, we will ask you to complete a New Patients Registration* and Medical Form* prior to your first dental visit. It is very important that you keep us informed about any issues regarding your health.
We also ask that you provide us with an up-to-date medication list at the first appointment. It is important that you continue to keep us informed about any medication changes at subsequent visits. We will ask you to update your information during each dental visit.
*IMPORTANT: Any form submitted by email must be encrypted, to ensure it is secure. By submitting an unencrypted email form, you are consenting to an unsecured email. Alternatively, please print off the form, complete it, and bring it to our office.
Insurance Benefits
As a courtesy to our patients, we will assist you in filing your insurance forms related to the dental care you received at our office.
It is your responsibility to know the details of your benefit plan. We do not have access to this information.
Payment for portion of treatment that is not covered by your insurance provider is expected on the day of treatment unless other financial arrangements have been made with us in advance.
Payment Options
We accept the following methods of payment:
- Cash
- Debit
- Visa
- MasterCard
- Cheque
- American Express